PA Consulting: How Do We Get Our Culture to Allow Ideas to Flourish?
Imagine you run a taxi business. You’re successful — the biggest in many cities. But naturally, there’s competition. You know you can’t take success for granted. You’ve come up with ideas to keep customers loyal — like capped fares, choice of car, and guaranteed pickup times. You were first to bring in cabs with TV, Wi-Fi, and a booking app.